Refund policy

At SHEPDOM, customer satisfaction is our priority. We want you to enjoy shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

* Be unused and in its original condition.
* Be in its original packaging.
* Include proof of purchase or order confirmation.

2. How to Request a Return

To start a return, please contact our customer support team with:

* Your order number.
* The item you wish to return.
* The reason for your return.

Please wait for return instructions and authorization before shipping any item back.

Contact Email: shepdomsupprt@gmail.com

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will review your request and work with you to find an appropriate solution, such as a replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

5. Return Shipping Costs

* Customers are responsible for return shipping costs for unwanted items or change-of-mind returns.
* If the item is damaged, defective, or incorrect due to our error, SHEPDOM will cover reasonable return shipping costs.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

* Items marked as final sale.
* Gift cards.
* Personalized or custom-made products.
* Items that cannot be returned for hygiene or safety reasons, where permitted by law.

This does not affect your rights regarding defective or incorrectly supplied products.

7. Exchanges

If you need a different item or replacement, please contact our customer support team. Exchanges are subject to product availability.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank if necessary.

If you still have not received your refund, please contact us.

9. Order Cancellations

If you wish to cancel your order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact us: