Shipping policy
Last Updated: November 2, 2026
At SHEPDOM, we are committed to providing a smooth and reliable shopping experience. We offer convenient shipping options to make sure your order reaches you safely.
1. Shipping Destinations
We currently offer shipping within the United States.
2. Shipping Costs
FREE SHIPPING ON ALL ORDERS
Enjoy free standard shipping on eligible orders with no additional shipping charges.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
4. Estimated Delivery Time
Standard shipping usually takes approximately 5–10 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, and other unexpected circumstances.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow 24–48 hours for tracking information to become available.
6. Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses when placing an order.
If you notice an error in your shipping information, contact us immediately. We cannot guarantee changes once an order has been processed or shipped.
8. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the damaged product or packaging so we can review your request and provide assistance.
9. Contact Information
If you have any questions about shipping or delivery, please contact us:
Store Name: SHEPDOM
Website: https://shepdom.com
Email: shepdomsupprt@gmail.com
Thank you for shopping with SHEPDOM
We appreciate your trust and support.